Trouble in daily life due to lack of money, mental health problems,
questions about taxes, pensions, insurance payments, etc.
These services can help with problems you face or questions you have about life in Japan.
The following is a list of English language consultation services.
Click here for contact information in other languages → https://tcc117.jp/facil/consult.html
Phone: 0120-279-338 (toll free)
Note: 0120-279-226 if calling from Iwate, Miyagi, and Fukushima prefectures.
Press “2” at the prompt.
Chat: Consultations are also available using Facebook Messenger.
https://www.facebook.com/yorisoi2foreign
Please visit the website below for more information, including available days and hours.
https://www.since2011.net/yorisoi/en/
Provides consultations regarding problems related to COVID-19
Phone: 0120-76-2029 (toll free)
Monday to Friday, 9:00 to 17:00 (Closed on weekends and holidays)
More information available at the website below.
http://www.moj.go.jp/isa/content/930006203.pdf
(Immigration Services Agency of Japan) (Phone)
Phone: 03-3202-5535 / 03-5155-4039 (call fees apply)
Monday to Friday, 9:00 – 16:00 (Closed on the 2nd and 4th Wednesday of the month)
More information available at the website below.
https://www.isa.go.jp/en/consultation/center/index.html
More information can be found at the website below.
(Japan Council of Local Authorities for International Relations / List is in English and Japanese)
List in Japanese: http://www.clair.or.jp/j/multiculture/association/consultation_list.html
List in English: http://www.clair.or.jp/e/multiculture/tagengo/consultation-centers.html
Note: Available languages vary depending on the consultation center.
More information can be found at the website below.
(Specified Nonprofit Organization Solidarity Network with Migrants Japan / List is in English and
Japanese)
https://migrants.jp/network.html
Note: Available languages vary depending on the consultation center.
The following services allow for more detailed consultations.
[If you become unemployed or are facing issues at work]
E-mail: supportcenter@npoposse.jp
Form: Form-based consultations can be made on the website below.
https://foreignworkersupport.wixsite.com/mysite/english
Phone: 03-6699-9359 (call fees apply)
Weekdays: 17:00 – 21:00 / Weekends and holidays: 13:00 – 17:00 (Closed on Wednesdays)
・For consultations specifically regarding working conditions
(Ministry of Health, Labour and Welfare) (Phone)
Phone: 0570-001-701 (call fees apply)
Monday to Friday, 10:00 to 15:00 (not available 12:00 to 13:00)
(Closed during the end of year vacation period)
(Ministry of Health, Labour and Welfare) (Phone)
Phone: 0120-531-401 (toll free)
Monday to Friday: 17:00 to 22:00 / Weekends and holidays: 9:00 to 21:00
(Closed during the end of year vacation period)
Can be found on the page below.
https://www.check-roudou.mhlw.go.jp/pdf/foreigner_eng.pdf
There are also details on the website below regarding consultations on working conditions and other issues.
https://www.check-roudou.mhlw.go.jp/soudan/foreigner_eng.html
・For consultations specifically regarding legal or human rights issues
Phone: 0570-078377 (call fees apply)
Monday to Friday, 9:00 – 17:00
More information available at the website below.
https://www.houterasu.or.jp/multilingual/index.html#cms02D91
Phone: 0570-090911 (call fees apply)
Monday to Friday, 9:00 to 17:00 (Closed during the end of year vacation period)
Consultations can be made via the following URL.
English Consultation Page: https://www.jinken.go.jp/soudan/PC_AD/0101_en.html
More information can be found at the website below. (List is in Japanese only.)
http://www.moj.go.jp/MINJI/minji10.html
You can find more information about consultations at the Ministry of Justice and the Legal Affairs Bureau on
the page below.
http://www.moj.go.jp/content/001281977.pdf
・For issues relating to technical interns
(web, phone, letter)
Web-based consultations: Available 24 hours a day
(responses only made during telephone consultation hours).
Phone: 0120-250-147 (toll free)
Tuesdays and Saturdays, 11:00 to 19:00 (Closed during the end of year vacation period)
Letter consultations: In the letter, write down what you want to discuss, your contact information, and your preferred method of contact.
Send the letter to the address below.
Organization for Technical Intern Training
3F LOOP-X Building
3-9-15, Kaigan, Minato-ku, Tokyo
108-0022
More information available at the website below.
https://www.support.otit.go.jp/soudan/en/
・Looking for work
You can call Hello Work in languages other than Japanese.
Phone: 0800-919-2901 (call fees apply)
Monday to Friday 8:30 – 18:00 / Saturday 10:00 to 17:00
(Closed on Sundays, holidays, and the end of year vacation period)
More information available at the website below.
Information is also available on Hello Work locations that provide consultations in languages other than Japanese.
https://www.mhlw.go.jp/content/000673003.pdf
[Consultations on medical matters such as illness]
Phone: 03-6233-9266 (call fees apply)
Monday to Friday, 10:00 to 16:00
(Closed on holidays and during the end of year vacation period)
More information available at the website below.
https://www.amdamedicalcenter.com/welcome/english
(phone)
Phone: 0120-565653 (toll free)
Available 365 days a year
9:00 to 21:00
[Consultations about status of residence or immigration matters]
(Immigration Services Agency of Japan)
Phone: 0570-013904 (call fees apply)
Note: IP and PHS phone services, and overseas: 03-5796-7112
Monday to Friday, 8:30 to 17:15
E-mail: info-tokyo@i.moj.go.jp
More information available at the website below.
https://www.isa.go.jp/en/consultation/center/index.html
[Domestic violence issues]
(Cabinet Office: Social Inclusion Support Center)
Chat: Using the chat function on the website below
https://soudanplus.jp/en/index.html
Phone: 0120-279-889 (toll free), Note: Japanese only
E-mail: From the e-mail section on the website below, Note: Japanese only